This page provides a detailed overview of the Returns & Refunds Policy, covering all essential information customers need to know. Understanding the Yespleasegift return policy allows you to shop with confidence, knowing that any issues with your purchase will be handled fairly and efficiently.
I. Return Eligibility
Timeframe
Yespleasegift allows customers to request a return within 14 days from the delivery date. This gives customers ample time to review their purchase and ensure they are completely satisfied with their custom-made or fashion product.
Condition
To be eligible for a return, items must be in their original condition — unworn, unwashed, and with all tags and original packaging intact. Because many of our products are made-to-order, customized items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Proof of Purchase
To initiate a return, customers must provide proof of purchase such as the order confirmation email or original receipt. This helps Yespleasegift verify the order details and process the return quickly and accurately.
Exclusions
Please note that customized or personalized items cannot be returned unless they are defective or damaged. Final sale items and promotional offers are also non-returnable. Customers are encouraged to review product details carefully before placing an order.
II. Return Options
Yespleasegift provides a simple and convenient online return process to make your experience as smooth as possible.
Online Returns:
To start a return request online, please follow these steps:
- Visit the Yespleasegift Website: Go to our website and navigate to the “Contact” or “Order Support” section.
- Submit a Request: Provide your order number, contact information, and reason for return.
- Receive Instructions: Our support team will review your request and send you the appropriate instructions or a prepaid return label if applicable.
- Ship the Package: Follow the return instructions provided and ship the product securely in its original packaging.
Once we receive your return, Yespleasegift will inspect the item and process the refund within 5–7 business days. Refunds are issued to the original payment method, and it may take an additional 3–5 business days for the refund to appear in your account, depending on your payment provider.
III. Refunds
We are committed to providing fair and transparent refunds for all eligible returns.
Refund Method:
Refunds are issued to the same payment method used at checkout, including credit/debit cards, PayPal, or other payment options supported by Yespleasegift. If your original payment method is no longer active, please contact our customer service for assistance with an alternative refund method.
Refund Processing Time:
After receiving and approving your return, Yespleasegift will process the refund within 5–7 business days. Please note that banks or payment processors may take an additional 3–5 business days to display the refunded amount in your account.
Exchanges:
If you wish to exchange an item for a different size, color, or variant, please initiate a return for the original product and place a new order. You can learn more details about exchanges on our Exchange Policy page.
IV. Additional Information
Damaged or Defective Items:
If you receive a damaged, defective, or incorrect item, please contact our customer support immediately. Provide your order number and clear photos of the issue so that our team can verify and resolve it quickly. Depending on the situation, we may offer a replacement or a full refund.
Holiday Return Policy:
During holiday seasons, Yespleasegift may extend the return period to allow customers more time for gift purchases and returns. Please check our website or contact our support team for updated information regarding extended holiday return windows.
At Yespleasegift, customer satisfaction is our top priority. If you have any questions or need further assistance, please contact our customer service team — we’re always happy to help.
