Tracking FAQ

We are committed to ensuring the quickest delivery for our customers.

Once your payment is received and your order processed, you can anticipate your items to arrive within a timeframe of 10-28 business days. This timeline applies to both domestic US orders and international orders, barring any unexpected postal issues. More specific details can be found on our Shipping and Delivery page

A shipping notification, complete with tracking details the email address linked to your order. This allows you to effortlessly follow the journey of your items. Please remember to check your spam or junk folder as well, in case the notification lands there instead of your main inbox.

Why isn't there an update on my order's tracking information, and what steps should I take?

It’s common for tracking information to not be immediately updated due to a number of factors, such as:

Freshly generated tracking number. Please allow up to 7 business days for updates to appear after the dispatch of your order, as there may be a delay between the parcel scanning process and the updates appearing on the website.
Package en route. The parcel might not be scanned until it arrives at the regional distribution center near its final destination.
International transit. When your package is in transit between countries, tracking information may not be updated until it arrives in the destination country.

We recommend waiting 5-7 business days and then checking the tracking link again. However, if there has been no update to your tracking status for over 10 business days, don’t hesitate to get in touch with us for immediate assistance.

Why isn't there any progress in my order tracking?

We appreciate your patience and understand that it can be worrisome when there are no real-time updates on the whereabouts of your order. It’s not uncommon during high-volume periods for packages to be shipped without immediate tracking information, but rest assured that delivery will be within the timeline we’ve committed to. This could be attributed to several factors such as weather events, customs processing, or delays with the carrier.

If your order seems to be stagnant for between 20-25 days, we encourage you to reach out to us through our ‘Contact Us’ page, so we can expedite the resolution process.